{"id":3404,"date":"2026-01-29T12:55:37","date_gmt":"2026-01-29T12:55:37","guid":{"rendered":"https:\/\/spiritdust.pl\/complaints-and-returns\/"},"modified":"2026-01-30T11:42:27","modified_gmt":"2026-01-30T11:42:27","slug":"complaints-and-returns","status":"publish","type":"page","link":"https:\/\/spiritdust.pl\/en\/complaints-and-returns\/","title":{"rendered":"Complaints and Returns"},"content":{"rendered":"\n<p>If<\/p>\n\n<p>A) you are a consumer<\/p>\n\n<p>or<\/p>\n\n<p>B) you are an individual, and the contract you entered into with us after December 31, 2020, is directly related to your business activity but is not professional in nature for you<\/p>\n\n<p>\u2013 generally, you have <strong>the right to withdraw from a distance contract<\/strong>.<\/p>\n\n<p>You can withdraw from the contract by submitting <strong>a statement of withdrawal from the contract<\/strong> to us, e.g., by sending an email to: <a href=\"mailto:shop@spiritdust.pl\">shop@spiritdust.pl<\/a><\/p>\n\n<p><strong>Return the item to us immediately at the address: ul. Klasztorna 23, 59-330 \u015acinawa <\/strong>, but no later than 14 days from the day you withdrew from the contract.<\/p>\n\n<p>You can withdraw from the contract within <strong>14 days<\/strong>.<\/p>\n\n<p>The 14-day period for withdrawing from the contract begins:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>for a contract where we deliver an item and are obliged to transfer its ownership &#8211; <strong>from the moment you take possession of the item<\/strong> or a third party indicated by you other than the carrier; and in the case of a contract covering multiple items delivered separately, in batches, or in parts &#8211; from <strong>the moment you take possession of the last item, batch, or part<\/strong> or a third party indicated by you other than the carrier.<\/li>\n<\/ul>\n\n<p>To meet the deadline, it is sufficient to send the statement before its expiry.<\/p>\n\n<p>Payments made by you, including the costs of delivering the item under the terms specified in the regulations, will be refunded to you immediately, but no later than 14 days from the day we receive your statement of withdrawal from the contract.<\/p>\n\n<p>We may withhold the refund of the payment received from you until we receive the item back or you provide proof of its return, whichever event occurs first.<\/p>\n\n<p><strong>Please note that the right to withdraw from a distance contract does not apply to you, for example, for a contract:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>where the subject of the performance is <strong>a non-prefabricated item, manufactured according to your specifications<\/strong> or <strong>serving to meet your individualized needs<\/strong>;<\/li>\n\n\n\n<li>where the subject of the performance is <strong>perishable goods<\/strong> or has a short shelf life;<\/li>\n\n\n\n<li>where the subject of the performance is an item delivered in a sealed package, which <strong>cannot be returned after opening the package due to health protection or hygiene reasons<\/strong>, if the package was opened after delivery;<\/li>\n\n\n\n<li>where the subject of the performance is <strong>audio or visual recordings or computer programs delivered in a sealed package<\/strong>, if the package was opened after delivery.<\/li>\n<\/ul>\n\n<p>You can find detailed information on withdrawing from the contract in our Sales Regulations.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-reklamacje\">Complaints<\/h2>\n\n<p>If the goods purchased from us turn out to be faulty, you have the right to make a claim under the warranty. It is best to submit a complaint to the email address: <a href=\"mailto:shop@spiritdust.pl\">shop@spiritdust.pl<\/a> or by post to the address ul. Klasztorna 23, 59-330 \u015acinawa.<\/p>\n\n<p><strong>Faulty goods should be sent to the address: ul. Klasztorna 23, 59-330 \u015acinawa.<\/strong><\/p>\n\n<p>Due to the defect, you may request:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>replacement of the item with a defect-free one,<\/strong><\/li>\n\n\n\n<li><strong>repair of the defect,<\/strong><\/li>\n<\/ul>\n\n<p>or declare:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>a price reduction,<\/strong><\/li>\n\n\n\n<li><strong>withdrawal from the contract \u2013 in case of a significant defect.<\/strong><\/li>\n<\/ul>\n\n<p>We are liable to you for defects found within two years from the date of delivery of the item.<\/p>\n\n<p>As a rule, you can <strong>report a complaint within one year of noticing the defect<\/strong>, but the time for submitting a complaint cannot end before the expiry of the seller&#8217;s liability period.<\/p>\n\n<p><strong>Your complaint will be processed (responded to) within 14 days from the date we receive your complaint notification.<\/strong><\/p>\n\n<p>You can find more information on complaints in our Sales Regulations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If A) you are a consumer or B) you are an individual, and the contract you entered into with us after December 31, 2020, is directly related to your business activity but is not professional in nature for you \u2013 generally, you have the right to withdraw from a distance contract. You can withdraw from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3406,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3404","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints and Returns - Spirit Dust<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spiritdust.pl\/en\/complaints-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints and Returns - Spirit Dust\" \/>\n<meta property=\"og:description\" content=\"If A) you are a consumer or B) you are an individual, and the contract you entered into with us after December 31, 2020, is directly related to your business activity but is not professional in nature for you \u2013 generally, you have the right to withdraw from a distance contract. 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